Major global retailer transforming threat intelligence

How we helped a major global retailer elevate its threat intelligence and internal investigations with Clue

A major consumer-facing organisation with thousands of global locations and a large international workforce is using Clue to transform its threat intelligence and investigation capabilities. Operating across diverse environments and geographies, the business faces complex risks ranging from insider threats to organised crime. 

Clue is currently deployed by a dedicated threat intelligence team supporting operations across both domestic and international regions. The application is also increasingly used to coordinate investigations across multiple business units, reducing siloed responses to cross-border and cross-department threats. 

Key challenges before Clue

• Investigations were fragmented across multiple teams with no unified oversight 
• Manual reporting processes limited visibility and delayed response to high-risk incidents 
• Sensitive whistleblower cases lacked secure and auditable management tools 
• Information about repeat offenders or high-risk individuals was difficult to track across regions, leading to duplicated work and delayed intervention 

Now with Clue

• Centralised investigation and intelligence platform streamlines insider-threat monitoring across corporate and frontline teams 
• Dedicated workflows support sensitive case types including executive protection, staff misconduct, and supply-chain compliance 
• Integrated reporting and analytics enable proactive identification of patterns in organised criminal activity 
• Secure and auditable case handling for legal and compliance teams 
• Integrated workflows across security, human rights, customer engagement and operational teams, enabling coordinated investigations across business units 
• Configurable fields allow global teams to track cases by region, issue type, product category, or source of intelligence 
• Web-based intake forms streamline external information requests, including law-enforcement data disclosures, improving speed and auditability 
• Dashboards and trend analysis tools support proactive identification of behavioural patterns, emerging risks, and repeat incidents across sites 

Strategic expansion underway

Following successful implementation within the threat intelligence function, the organisation is now reviewing Clue for broader use in legal and HR teams, including: 

• Confidential reporting workflows across global business units 
• Fraud investigations related to customer reward programmes and payment methods 
• Enterprise-wide HR case management for behavioural, conduct, and misconduct investigations 
• Standardising evidential reports for third parties, such as law enforcement 
• Cross-functional response to modern slavery and labour-rights concerns across international supply chains, supported by shared case data and controlled information sharing 
• Global safeguarding workflows for incidents involving high-risk customers, online threats, or workplace violence 
• Data-driven insights informing strategic risk decisions, including geopolitical exposure and supply-chain vulnerabilities 

Results

By adopting Clue, this major organisation is building an integrated, intelligence-led framework for protecting its people, assets, and reputation, delivering operational resilience and setting a new benchmark for risk and investigation management across the commercial sector. 

It is now moving from reactive case handling to a proactive, data-driven risk-prevention model grounded in shared intelligence and global collaboration. 

Book a consultation today to learn how Clue can help transform your operations in intelligence and investigations.