Public sector regulator tackling counterfeiting
A national regulator strengthens its ability to combat counterfeit goods with Clue, replacing legacy systems to enable intelligence-led investigations, secure collaboration, and more effective protection of the public.
How we helped a regulator modernise its intelligence operations
A public sector regulator responsible for safeguarding the public and ensuring compliance across a sensitive, high-risk industry adopted Clue to modernise its investigations and intelligence management capabilities.
The organisation faces an ongoing challenge in tackling counterfeit and substandard products entering the market, which present significant risks to both consumer safety and industry integrity. To meet this challenge, the regulator needed a system capable of supporting secure, intelligence-led operations, closer collaboration with partners, and faster, more coordinated enforcement.
Clue was selected to replace multiple legacy systems and manual processes, providing a centralised, secure, and future-ready solution.
Key challenges before Clue
- Fragmented technology: Reliance on outdated systems, spreadsheets, and databases created inefficiencies and duplication.
- Barriers to intelligence sharing: Existing tools made collaboration with other agencies and partners slow and difficult.
- Limited functionality: Legacy platforms lacked robust compliance standards, modern search capability, and reliable audit trails.
- Cumbersome workflows: Manual processes around case building, disclosure, and referrals slowed investigations and increased risk.
Now with Clue
- End-to-end case management: A single platform supporting the full investigative lifecycle, from referral through to outcome.
- Secure collaboration: Intelligence sharing aligned to national standards, enabling trusted exchanges with government and industry partners.
- Proactive insights: Dashboards and reporting unlock earlier detection of threats and support prevention strategies.
- Future-ready SaaS: A cloud-based solution that evolves continuously with regular product updates and configurable workflows.
- Community access: The regulator now benefits from Clue’s wider community of public sector users, sharing best practice and innovation.
With Clue, the regulator is better equipped to detect, prevent, and disrupt counterfeiting. This means improved public protection, reduced industry losses, and stronger collaboration at both national and international levels.
Book a consultation today to learn how Clue can help transform your operations in intelligence and investigations.
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